Information about your Order | Shipping

What payment methods do you accept?

Payments are sent via: Bank Account Transfer, Apple Pay, Zelle, Cryptocurrency (Bitcoin/USDT). All payments are deposited into company's account. For payment, contact: finance@bettermartusa.com

How long does an order take to process?

Most orders are processed within 24-48 hours. In a rush? Give our office a call at 386-463-4629 and we’ll see what we can do about rushing your order.

How do I check the status of my order?

Once you order, you’ll receive an order confirmation email. You’ll also receive a shipping confirmation email once your product is on its way to you. If you selected a tracked shipping option at checkout, your shipping confirmation email will feature a tracking number for your convenience.

How do I cancel my order?

We can’t guarantee that you’ll be able to cancel your order once it has been placed, as it will depend whether or not we’ve already fulfilled your order. If you realize after placing your order that you ordered the wrong item or quantity, please get in touch with us at order@bettermartusa.com or 386-463-4629 and we’ll see what we can do to help you.

Can I change the quantity of items purchased after placing my order?

We can’t guarantee that you’ll be able to change your order once it has been placed, as it will depend whether or not we’ve already fulfilled your order. If you realize after placing your order that you ordered the wrong item or quantity, please get in touch with us at order@bettermartusa.com or 386-463-4629 and we’ll see what we can do to help you.

What do I do if I’ve received damaged items or items that I didn’t order?

All orders are final sale and cannot be returned. If you received a picking error, then you must report it to us either by phone or by email within 48 hours of receipt of your order. Please include the item number, description, quantity and details of the problem, along with your invoice number and we’ll get back to you by the end of the second following business day.

We are in Partnership with Amazon. We provide Amazon FBA invoices and Resale Certificates to our clients.

Minimum Order Quantity (MOQ) = 100 units